# \[SOLVED\] Can't recover Paypal password

**URL:** <https://onehack.st/t/solved-cant-recover-paypal-password/70367>\
**Category:** Tutorials & Methods\
**Tags:** solved\
**Created:** [February 19, 2020, 5:57am UTC](https://onehack.st/t/solved-cant-recover-paypal-password/70367 "2020-02-19T05:57:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MadHiT](https://onehack.st/user_avatar/onehack.st/madhit/32/44982_2.png) [@MadHiT](https://onehack.st/u/MadHiT)\
**Post date:** [February 19, 2020, 5:57am UTC](https://onehack.st/t/solved-cant-recover-paypal-password/70367/1 "2020-02-19T05:57:44Z")

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In brief:  
I forgot my paypal password and my phone doesn’t recieve any SMS from paypal which is necessary for the password recovery.  
Now everytime I try to recover my password using my email, instead of sending me a recovery email paypal says “Sorry, we couldn’t confirm it’s you”.

 ![Annotation 2020-02-19 114426](https://onehack.st/uploads/default/original/3X/2/9/29038f9a02819b6263efec159357f9eafbf03219.jpeg)

I have tried calling them but it never gets answered. Chatting option is shutdown. Email option needs login.  
Help me, I am screwed.

What exactly happened was the first time tried to recover password, I chose to recover with phone number but then the verification code SMS never reached my phone, even after multiple tries. So then I switched to recovery using email and since then this problem is here.

Edit: After 24 hours it allows me to use recover my email to recover password but after I put my verification code. It also sends sms to my phone for another verification code. But I never recieve any SMS from paypal. 😰 And after clicking on resend SMS several times the it shows the same message from the above picture and now i am in the same loop for next 24 hours.

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**Author:** ![Ze380y](https://onehack.st/user_avatar/onehack.st/ze380y/32/48760_2.png) [@Ze380y](https://onehack.st/u/Ze380y)\
**Post date:** [February 19, 2020, 12:14pm UTC](https://onehack.st/t/solved-cant-recover-paypal-password/70367/2 "2020-02-19T12:14:14Z")

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The chat option is live, just select your issue first, then scroll down, you will see the chat icon is clickable!

> **[PayPal Contact Us | PayPal IN](https://www.paypal.com/in/cshelp/contact-us)**
>
> Contact PayPal for answers to all of your online payment questions or to sign up for our services! PayPal is the world's leading online payment processor.

 ![image](https://onehack.st/uploads/default/original/3X/e/e/ee8dece2db7ba98c8694da84a87b4ffac6a1f7ba.png)

You can open another account and refer them to the old one is having an issue while recovering the password! Also, you call as a guest if you are unable to log in, just wait they will answer!

You need to contact customer services to resolve any account specific issues.  
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?  
You can send them a personal message from their facebook or twitter pages.  
It’s: [https://www.facebook.com/PayPal](https://www.facebook.com/PayPal) and @AskPayPal for Twitter.

> Also, Remember! Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / and bank accounts from within that country.

Last, but not least… wait for 48 hours..then try again!