# Surface Pro Issue

**URL:** <https://onehack.st/t/surface-pro-issue/83246>\
**Category:** Discussion & Solutions\
**Tags:** solved\
**Created:** [April 28, 2020, 10:12pm UTC](https://onehack.st/t/surface-pro-issue/83246 "2020-04-28T22:12:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Wantok](https://onehack.st/user_avatar/onehack.st/wantok/32/24960_2.png) [@Wantok](https://onehack.st/u/Wantok)\
**Post date:** [April 28, 2020, 10:12pm UTC](https://onehack.st/t/surface-pro-issue/83246/1 "2020-04-28T22:12:03Z")

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I hope someone here might know solutions to my issue. Recently, got a Surface Pro, setup as usual and after a week I forgot the Password and the PIN. Facial recognition was also setup but it need PIN to unlock which is also forgotten. Any master here at the rescue?

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**Author:** ![Dark\_Dxyzz](https://onehack.st/user_avatar/onehack.st/dark_dxyzz/32/78501_2.png) [@Dark\_Dxyzz](https://onehack.st/u/Dark_Dxyzz)\
**Post date:** [February 28, 2021, 5:39pm UTC](https://onehack.st/t/surface-pro-issue/83246/2 "2021-02-28T17:39:26Z")

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If it is a new surface pro and you have not used it and added any files, you can factory reset it