# UK Treasury Sparks Row Over Use of AI To Handle Taxpayer Complaints 🤖

**URL:** <https://onehack.st/t/uk-treasury-sparks-row-over-use-of-ai-to-handle-taxpayer-complaints/288925>\
**Category:** News & Articles\
**Tags:** business\
**Created:** [August 13, 2024, 11:05am UTC](https://onehack.st/t/uk-treasury-sparks-row-over-use-of-ai-to-handle-taxpayer-complaints/288925 "2024-08-13T11:05:40Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![TheJoker](https://onehack.st/user_avatar/onehack.st/thejoker/32/22660_2.png) [@TheJoker](https://onehack.st/u/TheJoker)\
**Post date:** [August 13, 2024, 11:05am UTC](https://onehack.st/t/uk-treasury-sparks-row-over-use-of-ai-to-handle-taxpayer-complaints/288925/1 "2024-08-13T11:05:40Z")

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**Summary:**

* * *

1. **AI for Complaints**  
The UK Treasury is using an _AI tool_ to summarize and suggest responses for taxpayer complaints, aiming to improve _productivity_ and reduce costs.

2. **Government’s Claim**  
The Treasury reports a _30% increase in productivity_ and savings by avoiding costly contractors. Civil servants will still handle all correspondence and decisions.

3. **Union Concerns**  
The PCS union raises concerns that the AI might be _underdeveloped_, leading to misread correspondence and insufficient staffing to manage issues effectively. 🛠

**Read more at:** [The Telegraph](https://telegraph.co.uk)