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INDEX
Domain 4: Information Systems Operations and Business Resilience
Part A: Information Systems Operations - Page 61
4.1 IT Components - Page 61
4.2 IT Asset Management - Page 66
4.3 Job Scheduling and Production Process Automation - Page 66
4.4 System Interfaces - Page 67
4.5 End-User Computing (EUC) and Shadow IT - Page 68
4.6 Systems Availability and Capacity Management - Page 69
4.7 Problem and Incident Management - Page 70
4.8 IT Change, Configuration and Patch Management - Page 72
4.9 Operational Log Management - Page 73
4.10 IT Service Level Management - Page 7 4
4.11 Database Management - Page 75
Part B: Business Resilience - Page 76
4.12 Business Impact Analysis (BIA)- Page 76
4.13 System and Operational Resilience - Page 77
4.14 Data Backup, Storage and Restoration - Page 78
4.15 Business Continuity Plan (BCP) - Page 80
4.16 Disaster Recovery Plans (DRP) - Page 83
Domain 5: Protection of Information Assets
Part A: Information Asset Security and Control - Page 84
5.1 Information Asset Security Policies, Frameworks, Standards, and Guidelines -Page 84
5.2 Physical and Environmental Controls - Page 87
5.3 Identity and Access Management (1AM) - Page 90
5.4 Network and Endpoint Security - Page 94
5.5 Data Loss Prevention (OLP) - Page 96
5.6 Data Encryption - Page 96
5. 7 Public Key Infrastructure (PKI) - Page 96
5.8 Cloud and Virtualized Environments - Page 97
5.9 Mobile, Wireless and Internet-of-T hings (loT ) Devices - Page 97
Part B: Security Event Management - Page 97
5.10 Security Awareness Training and Programs - Page 99
5.11 Information System Attack Methods and Techniques - Page 99
5.12 Security Testing Tools and Techniques - Page 99
5.13 Security Monitoring Logs, Tools and Techniques - Page 100
5.14 Security Incident Response Management - Page 100
5.15 Evidence Collection and Forensics - Page 100
CISA Exam Last-Minute Cram Sheet: Key Knowledge Areas - Page 102
Self-Assessment Questions - Page 121
Reference - Page 129
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