@Gainey_Kanchha — the two details in your post are what decide this: the backup was off, and you cannot ask an administrator. This is the whole answer, top to bottom.
digraph back_in {
rankdir=TB;
graph [bgcolor="transparent", pad="0.35", nodesep="0.45", ranksep="0.55"];
node [shape=box, style="rounded,filled", fontname="Helvetica", fontsize=12, margin="0.24,0.17", penwidth=1.2, fontcolor="#16241d"];
edge [color="#7fa295", penwidth=1.2, arrowsize=0.8];
a [label="📵 phone reset — the one-time codes are gone", fillcolor="#f6f0f2", color="#a8737a"];
b [label="🏫 your school holds the account", fillcolor="#f2f5f2", color="#16241d"];
c [label="🆔 self-service MFA reset\na photo of your ID", fillcolor="#e9f1ea", color="#3f6b52"];
d [label="📞 help desk:\n\"Temporary Access Pass\"", fillcolor="#e9f1ea", color="#3f6b52"];
e [label="📱 register your new phone", fillcolor="#f2f5f2", color="#16241d"];
f [label="✅ you sign in again", fillcolor="#e9f1ea", color="#3f6b52"];
a -> b;
b -> c;
b -> d;
c -> e;
d -> e;
e -> f;
}
About that backup first: on a school or work account, Microsoft Authenticator saves the account name only. The codes are not included in any backup. So the setting you are annoyed about would not have saved this account either — nothing was lost by missing it.
search your school's site → MFA reset
ask the help desk for → "Temporary Access Pass"
register the new phone → then sign in
1 · Search your school’s site for “MFA reset” before you call anyone. Several universities run a self-service reset that needs no administrator and no ticket — you prove it is you with a photo of your government ID. UNLV, NUS, Graz and JAMK publish theirs openly, so the pattern is common.
2 · No self-service reset on your school’s site? The phrase for the help desk is Temporary Access Pass. It is a time-limited passcode Microsoft built for exactly this — you sign in with it and register a new phone. Asking for “an MFA reset” sends a desk searching; these three words do not.
3 · Register your new phone, then sign in normally. Your old code is not needed at any point in that process.
One thing to expect: an account allows five authenticator registrations. Meet a message about that limit? Ask the help desk to remove the old phone first.
Once you are back in, add a second method so the next reset phone does not stop you.