Summary:
1. Microsoft’s Assistance Offers Rejected:
- Delta Air Lines declined Microsoft’s daily offers for technical support following a system outage.
- Microsoft CEO Satya Nadella personally emailed Delta CEO Ed Bastian but received no response.
2. Conflict Escalation:
- Microsoft claims its software did not cause the incident but offered free assistance.
- Delta has hired attorney David Boies and seeks compensation for a $500 million loss due to the outage.
3. Outage Details:
- The outage, caused by a software update from CrowdStrike, affected Microsoft systems and led Delta to cancel thousands of flights.
- Delta’s recovery lagged behind competitors, worsening the financial impact.
Read more at: bloomberg.com
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